Privacy Policy

  • Privacy Policy: Your Rights:

  • The European Union Data Protection Regulation ( GDPR ) is a set of rules about how companies should process the personal data of data subjects. 

  • GDPR ( Privacy Policy ) lays out responsibilities for organisations to ensure the privacy and protection of personal policy data, provides data subjects with certain rights, and assigns powers to regulators. 

  • To ask for demonstrations of ( Privacy Policy ) accountability or even impose fines in cases where an organisation is not complying with GDPR requirements. 

  • Below is a summary of information about data and your rights in relation to Shield Derby and our Privacy Policy.

  • Here at SHIELD Derby, we take the privacy and safety of our users very seriously. We have written this document to tell you:

  • Consent

  • Information you give us here will be stored securely a remote server. All information you give us will be stored in an encrypted form. 

  • We may need to use some of the data we store for routine evaluation of the service, but this is always anonymous. If you have any concerns about this, please let us know.

  • What information (data) we collect.

  • How we use it

  • How long we store it

  • Your rights with regard to the information you share with us.

  • Your Data – Your Rights

  • We may also share your data with the company/companies that provided you with access to the service. Any data shared will be anonymous and securely transferred, and will help inform the company/companies about usage of the service, including, but not limited to:

  • Number of contacts

  • Site usage

  • Issues faced by service users

  • Outcomes achieved

  • We store and share this data safely and completely anonymously and follow all legal requirements for this. No identifiable information will ever be shared outside of our organisation for research purposes.

  • Safeguarding

  • Occasionally we may ‘act’ to protect you by sharing information without your consent. This is only if absolutely necessary such as your life is in danger or if you are unable to give consent.

  • If we are really worried about you and think that you are at risk or danger, we will talk to you about the need for somebody outside of SHIELD Derby to know what has happened or what is happening to you.

  • We would only do this if:

  • your life is at risk because of something you are doing

  • you are at risk from somebody else

  • you are a risk to somebody else.

  • In these cases, we will use any contact details so that we can refer you to the appropriate services or get the help you need.

  • Your PII will be stored on the SHIELD Derby system and is only accessible to SHIELD Derby and the organisation you are being referred to. We will always:

  • Seek your consent to pass over your details, although we will act to protect you if you are at risk of harm, if you tell us something which means you could pose a risk to others or if you are unable to give consent

  • Let you know who we are passing details to and why.

  • Keep you informed of any actions we intend to take.

  • Where possible, we will work with you to agree every step taken.

  • Your right to withdraw your consent

  • You have the right to withdraw consent for us to hold personal information on you. You can withdraw your consent to share information at any time.

  • A request to withdraw consent should be sent to and marked withdrawal of consent. 

  • The right to view the data we hold about you.

  • You have the right to see what data is kept about you. If you want to view your records, you can do so by sending a request to and marked Record request.

  • We can only show you your data if we know who you are and can provide proof of your ID.

  • Data storage

  • All the data we collect is stored in the UK on servers owned by Shield derby / GoDaddy & we will keep our data safe and encrypted this is to protect it from cyber-attack or hacking.

  • SHIELD Derby is GDPR compliant. This means that we meet all the required standards of the new data privacy rules.

  • Complaints

  • If you have a concern about how SHIELD Derby is using your data, please contact and mark your request as Complaints.

  • Cookies

  • Cookies are small files comprised of letters and numbers that are downloaded onto your desktop computer, mobile or other handheld device when you access certain websites. 

  • Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically by remembering settings you selected during earlier visits, amongst other functions. 

  • Cookies do not harm your computer. If you would like to learn more about cookies in general, you can follow the link below

  • The use of cookies on our website

  • Cookies help us to provide you with a good experience when you browse SHIELD Derby and allow you to make full use of the features available to you.

  • We use cookies on this website for one purpose, and that is to collect statistical information about how you use Shield Derby, so that we can improve the way the site works and measure our success. 

  • By recording such statistics as browser usage, service user location, operating system etc. we can measure and improve on how we manage and maintain our site, in order to give you an ultimately better service experience.

  • Your data and you

  • If you think your data has been misused or that the organisation holding it hasn’t kept it secure, you should contact the organisation and discuss this with them quoting which section of their Privacy Policy applies.

  • If you’re unhappy with their response or if you need any advice, you can contact the Information Commissioner’s Office (ICO). Telephone: 0303 123 1113 or via the website


    Whistleblowing in a safeguarding context means revealing and raising concerns over misconduct or malpractice within an organisation, or within an independent structure associated with it.

    Whistleblowing can be used as an early-warning system or when it is recognised that appropriate actions have not been taken. This approach or policy is adopted in many different walks of life.

    Alternatively, concerns can be reported to the following organisations:


    • If you would like us to add your resources please see our contact us page
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